Shipping & Returns
1. Free Worldwide Shipping – Region Guide
| Region | Typical Carrier(s) | Est. Transit Time* | Cost |
|---|---|---|---|
| USA & Canada | USPS / UPS / FedEx | 3 – 7 business days | Free |
| UK & EU | Royal Mail / DPD / DHL | 5 – 9 business days | Free |
| Asia-Pacific | SF Express / EMS | 6 – 10 business days | Free |
| Rest of World | DHL Express | 7 – 14 business days | Free |
*Extreme weather, customs inspections, strikes, or health-control measures may extend delivery windows. We will monitor your shipment and assist with carrier escalations, but we are not liable for indirect losses caused by such delays.
Our shipping edge:
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Stock in the USA, EU, and Hong Kong cuts cross-border travel time.
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Bulk pre-clearance minimises customs holds.
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100 % trackable parcels with real-time e-mail/SMS updates.
2. Easy 14-Day “No-Questions-Asked” Returns
Return any eligible item within 14 calendar days of delivery for a full refund.
| Key Requirement | Detail |
|---|---|
| Item condition | Unworn, unwashed, unaltered, with all tags & original packaging. |
| Return postage | Paid by the buyer (use any trackable service; keep the receipt). |
| Refund timing | Released within 14 days of our warehouse confirming the item’s good condition. |
PayPal refunds: Credited back to the same PayPal account. PayPal may hold funds ≥ 14 days (up to 30 days where local law requires).
3. Non-Returnable Items & Reasons
For hygiene and consumer-safety reasons, we cannot accept returns (unless faulty on arrival) on:
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Swimwear & Beachwear once hygiene liners or seals are removed.
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Intimate garments (e.g., body-contouring shorts) showing perfume, makeup, or deodorant.
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Any item marked “Final Sale / Non-Returnable” on the product page.
4. Step-by-Step Refund Process
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Request an RMA – E-mail [email protected] with your order number.
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Pack & ship – Write the RMA on the label; choose a trackable courier.
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Inspection – Completed within 2 business days of arrival.
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Refund issued – See timelines in § 5; confirmation sent automatically.
5. Refund Route, Currency & Timeline
| Payment Method | Refunded To | Processing Time* |
|---|---|---|
| PayPal | Original PayPal wallet | ≥ 14 days (≤ 30 days in some regions) |
| Visa / Mastercard / Amex / UnionPay | Same card | 5 – 14 business days |
| Apple Pay / Google Pay | Same wallet | Up to 10 business days |
| Shop Pay, Klarna, Afterpay | Same provider | Provider’s standard schedule |
*Measured from the date the return passes inspection. Refunds are always sent via the original payment channel and in the same currency used at checkout to avoid foreign-exchange loss.
6. Multi-Currency & Payment Options
Checkout auto-detects and displays prices in your local currency (EUR,GBP,USD,etc.). We currently accept:
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PayPal
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Major Credit / Debit Cards (Visa, Mastercard, American Express, UnionPay)
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Digital Wallets (Apple Pay, Google Pay)
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Buy-Now-Pay-Later (Shop Pay Installments, Klarna, Afterpay – where available)
Refunds are processed in the same currency and to the same payment method (“original route”).
Need Help?
Customer Care replies 7 days a week.
E-mail: [email protected]
Phone / WhatsApp: +852 52474770 (09:00 – 18:00 PST)